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Newsletter 2011 - Click here to view.

Terms & Site Requirements


1. GENERAL - In these Conditions 'the Company' means Kerocs Limited trading as Ultimate Underfloor Heating.Com. Payment terms are strictly 30 days from date of invoice for approved credit customers, otherwise a 50% deposit with order with 50% payable immediately upon installation.

2. APPLICATION - These Conditions of Sale will apply except where varied by specific agreement in writing. If, for any reason, these Conditions conflict with any Conditions of the Purchaser, these Conditions will prevail.

3. DESCRIPTION OF GOODS - Data in brochures, catalogues, advertisements, websites, or any other information source, shall be deemed as approximate only, unless specifically confirmed in writing by the Company. The Company reserves the right to alter the specification of any goods without prior reference to the Purchaser provided that the goods comply in all known respects with the Purchasers requirements.

4. DELIVERY OF GOODS - The Company accepts no responsibility for consequential loss suffered by the Purchaser for delayed or non-delivery of goods. Delivery of goods shall be deemed to take place when they are actually delivered to the site or to the Purchasers premises, at which time the risks as to loss and damage in respect of the goods shall pass to the Purchaser. Quotations are prepared on the understanding that there will be a responsible person on site who can receive and sign for deliveries.

5. TITLE TO THE GOODS - The ownership in the goods shall, notwithstanding delivery to the Purchaser, remain in the Company until the Purchaser has paid the full price due to the Company. If at any time payment of the price is overdue, the Company may by its servants or agents enter upon the Purchaser premises or relevant site premises and recover and dispose of the goods and the Purchaser shall make no claim against the Company in respect of such entry or disposal.

6. GUARANTEE & WARRANTY - The Guarantee period shall be 12 months from the date of delivery. During such period, the Company shall remedy any defects in the goods arising out of defective materials or workmanship provided that the Purchaser shall immediately give notice of such defects to the Company both verbally and in writing. After giving such notice, the Purchaser shall within seven days return the defective goods or any part thereof to the Company at the Purchasers risk and expense.

7. FORCE MAJEURE - The Company shall do all in its power to perform the terms of any Contract of which these Conditions form part and in particular to meet all delivery dates but shall not be liable for any failure to observe or breach any of the terms hereof by reason of acts of God, war, riot, civil commotion, strikes, lock outs, trade disputes, fires, breakdowns, interruptions of transport, government action, delay in delivery by the Company's suppliers or any other cause whatsoever beyond its control. In such circumstances, except where goods are in transit, either the Company or the Purchaser may terminate the unperformed part of any Contract of which these Conditions form part by notice in writing delivered to the Purchaser of the occurrence of such action or circumstances as makes the Company fail to observe or break the terms hereof.

8. RECOMMENDATIONS - Whilst all written recommendations made by the Company relating to the goods are made in good faith and in the belief that they are correct, the Company shall have no responsibility whatsoever for any damage, liability, cost claim or expense suffered by the Purchaser or any third party through following such recommendations.

9. ASSIGNMENT - The Purchaser shall not, without the Company's prior written consent, assign or transfer the contract to which these Conditions relate or the benefit thereof to any other person.

10. INDULGENCE - No indulgences or forbearances extended to the Purchaser shall limit or prejudice any right or claim available to the Company.

11. CANCELLATION - If the Purchaser shall fail to make any payment when it becomes due or shall enter into any composition or arrangement with its creditors or if being an Incorporated Company it shall have a Receiver appointed or shall pass a result for winding up or a Court shall make an Order to that effect or if not being an Incorporated Company it shall have a Receiving Order made against it or if there shall be any breach by the Purchaser of any of the terms or conditions hereof, the Company may defer or cancel any further deliveries and treat the Contract of which these Conditions form part as determined but without prejudice to its rights to any unpaid purchase price for goods delivered and to damages for any loss suffered in consequence thereof.

12. OPERATION OF LAW - These Conditions shall be construed and the rights of the parties hereto shall be regulated by the Laws of England and Wales.


Install prices quoted are based on the following conditions before, during and after installation

1. Access - All areas requiring underfloor heating must be fully accessible and free from other trades. The areas to be heated must also be weather tight and dry.

2. Materials storage - Any materials that are delivered to site prior to installation must be unloaded and placed in a dry store.

3. Disposal of Waste - Following installation there may be some waste products such as cardboard, off cuts of pipe and insulation and these will require disposal into skips/bins supplied by yourselves and at your cost.

4. Protection - Upon completion of works, protection of all pipework and manifolds is the Purchaser's responsibility and any damage to our product after our installers have left site may incur repair costs.

5. Manifolds and pipework - will be left pressurised to ensure that there are no leaks. This should be checked before, during and after screeding.

6. Insulation to Screeded or Floating Floors - if the Purchaser is installing the insulation, ensure the area is clean and tidy and all cement and plaster drops have been removed. Remember that edge insulation that incorporates a polythene skirt and tear-off strip needs to be installed all around the area to be heated. (If there are any doubts, please contact our office for information regarding the correct method for laying insulation.)

7. Insulation to Timber Suspended Floors - make sure the area between the joist is clean and tidy and ensure batons are set at 400mm centres.

8. Installation Service - please give as much notice as possible to help ensure you receive the date you request.

9. Postponements - we should be notified by phone or fax at least three working days if the arranged installation is to be re-scheduled. Failure to do so will result in a £450 minimum penalty charge.

10. Temperature - please be aware that there is a minimum and maximum temperature at which underfloor heating pipes can be installed. The minimum temperature is 3 degrees C and the maximum temperaturte is 35 degrees C. 

UHMA - The trade association for surface heating and cooling.


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