18) Technical Support & Installation

Your Project

We have a company rule that we always have 15 minutes available to discuss your project with you. Call our office and one of our Technical Team will be happy to discuss your project and offer advice.

Quotations

E-mail (Richard@u-u-h.com) or post your drawings to us and we will endeavour to send you a firm quotation within 24 hours.

Design

Once you have placed your order with us (just fax or post us the sheet on the back of the quotation) we will prepare a bespoke design for your project and send it to you for approval. We have three dedicated in-house designers, so any alterations or amendments are carried out instantly. Our specialist design software automatically calculates heat losses.

Installation

All of our underfloor heating installations are carried out by our own installers. As part of our commitment to provide a first class service, we work on week-ends and on public holidays at no additional cost to our clients. All of our installers hold Construction Industry Safety Cards and we have regular health and safety tool box talks.

Technical Support

Our technical Team has over 20 years experience in the underfloor heating industry and they have been involved in over 10,000 projects.

Health & Safety

We take Health & Safety issues very seriously. We employ an independent company of Health & Safety consultants. We have a comprehensive Health & Safety Manual that is available to clients by e-mail or hard copy. Our installers attend in-house safety courses and we carry out regular site Health & Safety audits.

Trouble Shooting

We experience very few problems with our installations; 95% of the problems that occur with wet underfloor heating systems are caused by wiring errors. When non-wiring related problems do arise, our Installation Manager attends site with a thermal imaging camera and floor thermometer and gets the problem sorted out.

Geographic Range

We will undertake projects from the far north of Scotland to the south of England - we have offices in Wickhamford, Worcestershire and in Gateshead, Tyne & Wear.

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